Refund policy

Your Right to Cancel

For eligible UK online orders, you may notify us within 14 days of delivery that you wish to cancel your purchase, without providing a reason. You then have a further 14 days to return the item.

Products must remain unused, unopened and in their original sealed packaging. For hygiene and consumer safety, cosmetic products that have been opened or used cannot be returned unless they are faulty, damaged or not as described.

How to Initiate a Return

Contact us at support@bypriestess.com with your order number. For eligible UK returns, we will provide instructions and a prepaid return label.

Refunds

Refunds are processed via the original payment method within five working days of receiving the returned product. Depending on your bank or payment provider, the funds may take an additional five to ten working days to appear.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incorrect or compromised in quality, please contact us as soon as possible with your order number and photographs where available. We will arrange a replacement or full refund at no additional cost.

Items That Cannot Be Returned

For hygiene and consumer safety, we cannot accept returns of:

• Cosmetic products that have been opened or used, unless faulty
• Gift cards
• Custom or personalised items

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the eligible original product for a refund and place a new order.

Nothing in this policy affects your statutory rights.