FAQ
1. What types of products do you offer?
At Priestess, we offer a curated selection of eco-friendly wellness and spiritual products inspired by ancient civilizations and the power of women. Our collection includes luxury skincare, scented candles, yoga accessories, crystals, incense, and much more, all designed to promote tranquillity and well-being.
2. Are your products eco-friendly?
Absolutely! We are committed to sustainability and prioritize eco-friendly, vegan products in our offerings. Our goal is to nurture not just your well-being but also the health of our planet. However, please note that some products may not be eco-friendly if we have no viable option available. We strive to make responsible choices whenever possible.
3. What are your shipping times?
Most products will arrive within 1 to 5 working days for customers in the UK and Ireland. For orders within Europe, please allow 5 to 7 working days for delivery. International shipping typically takes 7 to 14 working days. Please note that shipping times may vary depending on sourcing and demand. We will provide tracking information as soon as your order is shipped, so you can stay updated on your delivery.
4. Why did I receive part of my order?
A: Some items in your order may ship from different locations to ensure faster delivery. This means that your order might arrive in separate shipments on different days. We will provide tracking information for each shipment, so you can easily monitor their progress. Thank you for your understanding and patience!
Q: How will I know when my items are shipping separately?
A: You will receive an order confirmation email detailing your purchase, and we will notify you of any items that may be shipped separately. Each shipment will have its own tracking number, allowing you to track them individually.
Q: Can I combine my orders to avoid split shipments?
A: Unfortunately, due to our inventory and shipping arrangements, items may be shipped separately based on their availability and location. However, we strive to minimize this wherever possible. If you have concerns, feel free to reach out to our customer service team for assistance.
Q: What should I do if my order arrives incomplete?
A: If your order arrives with some items missing, don't worry! Check your email for tracking updates for the remaining items. If you have any concerns or if the missing items don't arrive within the expected timeframe, please contact our customer service team for support.
Q: Will I be charged for multiple shipments?
A: No additional shipping fees will be charged for items that ship separately from your order. You pay a flat shipping rate at checkout, regardless of how many shipments your order is divided into.
5. Do you offer returns or exchanges?
Yes, we want you to be completely satisfied with your purchase! We accept returns within 14 days of delivery for unused items in their original packaging. Please contact our customer support team to initiate a return or exchange.
6. How can I contact customer support?
You can reach our customer support team by visiting the Contact Us page on our website. We aim to respond to all inquiries within 24 hours. Whether you have a question about your order or need assistance, we’re here to help!
7. Do you offer gift wrapping or personalized messages?
Currently, we do not offer gift wrapping or personalized messages, but we encourage you to share your thoughts with us. We appreciate your feedback as we continue to enhance our offerings.
8. How do I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use this information to monitor the status of your delivery. If you have any issues, feel free to reach out to our customer support team.
9. Can I cancel or change my order after it has been placed?
If you need to cancel or modify your order, please contact us as soon as possible. We process orders quickly, so if your order has already been shipped, we will guide you on the return process.
10. Do you offer wholesale or bulk purchase options?
No, we currently do not offer wholesale or bulk purchasing options. However, we appreciate your interest and encourage you to explore our range of products available for individual purchase.
11. Where can I learn more about your brand and ethos?
To learn more about our mission and the inspiration behind Priestess, visit our About Us page. You can also explore our Blog page for insights into our values and products, check out our Mission page, and follow us on our social media platforms to be part of our community. We celebrate the legacies of ancient civilizations and women who inspire us to bring you unique and meaningful products.
12. How do I care for the products I purchase?
Each product comes with specific care instructions. For candles, trim the wick before each burn and keep them away from drafts. If you have questions about a specific product, feel free to ask us!
13. Do you have a loyalty or rewards program?
Currently, we do not have a formal loyalty program, but we appreciate your support and encourage you to sign up for our newsletter to stay updated on special promotions, new products, and exclusive offers.
14. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely for your peace of mind.
If you have any other questions or need further assistance, please don’t hesitate to reach out to our customer support team. Thank you for choosing Priestess, where we invite you to embrace tranquillity and connect with timeless traditions.