You can place an order directly through our website by adding items to your cart and proceeding to checkout. We accept all major credit cards and PayPal.

Orders can be modified within 1 hour of placement. Please contact our customer service team immediately if you need to make changes.

Delivery within the UK typically takes 1–3 working days.
We offer complimentary shipping on all orders.
We ship exclusively within the United Kingdom. Tracking details are provided upon dispatch.

We choose ingredients for performance, provenance, and skin comfort. Each formula is made with traceable sourcing, considered packaging, and standards that show up in the finish.

Yes. You may notify us within 14 days of delivery if you wish to return an eligible product. Items must remain unused, unopened and in their original sealed packaging. We do not offer direct exchanges. Please consult our Returns Policy for full details.

Contact us at support@bypriestess.com with your order number. For eligible UK returns, we will provide instructions and a prepaid return label. Items must be sent back within 14 days of notifying us. Refunds are processed via the original payment method following receipt and inspection of the returned item.

You can reach our customer service team via email at support@bypriestess.com. We're available Monday-Friday, 9 AM to 6 PM.

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM. We respond to emails within 24 hours.

Yes, all our products are cruelty-free and we never test on animals. We are committed to ethical and sustainable practices.

Priestess® was founded by Ricardo Amaro, a Classicist who works from antiquity’s history and the behaviour of natural materials. Each formula is translated into modern skincare and verified in use, through slip, finish, and how the skin reads it over time. We keep sourcing accountable and standards exacting.

Beauty, to us, is a matter of history and handling, the way oils spread, the way a serum sits after ten minutes, the way a finish holds through the day. We build Priestess® formulas from materials we can verify, keep manufacture controlled, and keep choices considered beyond the bottle. Vegan, cruelty free, dermatologist tested.

Our formulas are made with UK laboratory partners who operate within rigorous cosmetic safety and compliance frameworks. Clinical trials are not claimed; ingredient selection follows well established dermatological research, and each product is tested with real participants before release to confirm how it wears on skin.

For a fuller view of our approach to efficacy and integrity, explore the Priestess Code.

We choose ingredients with a long paper trail in dermatology and cosmetic science, drawing on peer reviewed studies, ingredient safety assessments, and regulatory guidance on permitted use levels. Before release, each formula is put through stability and microbiology testing, then consumer wear testing for tolerance, slip, and finish.

You can explore our Ingredient Efficacy page for detailed references and summaries of clinical studies.